Refund Policy
At MARLOO, we take pride in the quality of our products and want every customer to be satisfied with their purchase.
Due to the nature of pet food products, we are unable to accept returns or exchanges for opened items.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
· Your order number
· A description of the issue
· Clear photos of the product and packaging
Upon review, we may offer:
· A replacement product, or
· A full refund
Change of Mind
We do not offer refunds or exchanges for change of mind.
If your order has not yet been shipped, please contact us as soon as possible and we will do our best to assist.
Refund Processing
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping Issues
While we are not responsible for delays caused by shipping carriers, we will work with you to resolve any issues relating to lost or damaged parcels where possible.
Contact Us
If you have any questions regarding your order, please contact us at: